Frequently Asked Questions

How can we help you?

General Information about myday:

  • The myday app is a workplace wellbeing companion that streamlines the process of putting the wellbeing of your team first. Our app is built on 3 key pillars which encompass all of the functionality of the app. 

    These pillars are: 

    • Community: We want to make it easier for you to connect with your coworkers and wider community. 

    • Activity: We believe that exercise and getting moving is the elixir of life! Our app makes it easy to stay motivated and put your physical health first. 

    • Impact: We aim to empower each of our users to feel they are making a difference in their workplace and the wider world. We do this through charity donations called Planet Points! 

  • Yes! If your company begins using the myday app, you have access to all of our features for free. 

    If you are keen to implement myday into your businesses you can learn more about our pricing here.

Getting Started and Managing Your Profile:

  • Search for MyDay in your devices app store. Click install to install the MyDay app.

    Android: My-Day

    Apple: My-Day

  • Earning planet points is as simple as opening up the app. Points can also be earned by completing activities, and engaging in various ways with the MyDay community. All of the following activities will earn you planet points:

    • Signing up
    • First daily log in
    • 3500 Steps in a day
    • 7000 Steps in a day
    • Signing up for a peer support group
    • Recognising and rewarding peers with Kudos
    • Completing daily tasks
    • Completing weekly tasks

Settings and Customisation:

  • From the Home screen click the settings cog in the top right corner of the screen. Select measurement system and then select Metric or Imperial.

  • You can change the projects you support in your profile settings by clicking the user icon in the top right corner of the app and scrolling down to current project. Select Change project to switch the project you support. When setting up your own plan you can select which of the projects you support.

  • To see your personal information stored within the myday app go to Home > Click the the top right hand corner > Profile.  

    Here you can see and edit all of your personal details.

  • Right now, MyDay doesn’t sync with other calendars.

  • To see your personal information stored within the myday app go to Home > Click the the top right hand corner > Profile.  

    Here you can see and edit all of your personal details.

  • To delete your profile talk to your company administrator - they will be able to do this from within the myday Admin Panel.  

    Please note: In line with GDPR regulations, we do not store any of your personal information after your profile has been deleted, meaning that once the profile has been deleted it cannot be reopened.  

Community Features:

  • We have a strict policy at myday which does not tolerate any kind of hate, harassment or spreading of false information.  

    We are also big on intellectual property rights and respecting wider rules set by each myday community individually.  

    You can report any post which you believe is breaking these rules, by clicking the 3 dots in the top right hand corner of any post.  

    Here you can specify why you think the post is breaking the rules of the community.  

    Once you have reported a post, our team will review your report and take appropriate action.  

    Wellness champions in each organisation, as well as the myday staff are also continuously monitoring the community groups.  What's more they have the ability to delete any post which might violate community guidelines, within the Admin Panel.

  • Yes!  We love the idea of team members coming together to form a new community around shared interests.   To create a new group talk to your Wellness Champions, who can create new groups via the Admin Panel.  

    How do I add users to a group?
    To add workplace users to a group:

    1. Go to Community > Groups  

    2. Select the group  

    3. Click Add User in the top right corner  

  • We adhere to strict GDPR standards across all of our app.  Any posts or information you share via a community group, can be deleted by you via the app, or with the help of your workplace wellness champion.  

    We do not use the information shared for anything, and only store it within our servers until you request to have it deleted.  

    Once a profile or post is deleted via the app or admin panel, our team automatically wipes it from all of our databases.

  • Yes, to delete your own post:

    1. Open the myday app

    2. Go to Community  

    3. Click next to your post  

    4. Select Edit Post or Delete Post

  • Yes, you can create posts via the Admin Panel.  

    Go to: Management > Feed Management > Click "Create" in the top right-hand corner.  

  • Yes, Admins can edit or delete any user's post. 

    To do this, go to: Admin Panel > Management > Feed Management > Find the post you want to edit or delete.  

    To delete the post, click the Bin icon under "Actions," then confirm by clicking Delete in the pop-up.  To edit a post, click and select Edit.  

  • No, myday does not currently support mass editing or deleting of posts.  

Activity Tracking and Challenges

  • Currently myday can help you track total steps or total active minutes.  

    You can track these by connecting the app to an activity tracker such as a smartwatch or ring. 

    Alternatively it can also use the automatic step counter on your phone which is monitored through apps like Google Fit or Apple Health.  

  • Some information comes from your wearable device, make sure you connect and set up your wearable (see Connecting to your wearable device). Other information is linked to your device and can be setup in the My Synced Devices options in your profile settings.

  • Yes! If you want to connect a smart watch or smart ring to your myday app, follow one of the guides below, depending on the brand of your device:  

    Apple Health Share your data in ∣ Health on iPhone ∣ Apple Support

    Garmin: Garmin Connect data is not syncing ∣ Garmin Support

    Oura: Oura App Integrations ∣ Oura Support

    Withings: Withings Support

    Polar: Polar Support

    Fitbit: Fitbit MyHelp

  • To join a team or company wider activity challenge users will need to talk to their wellness champions about joining the next challenge.  Generally we encourage teams to do a new challenge every quarter, and this will be communicated with you - via your team!  

    The two types of challenges currently offered by myday are either 'versus challenges' - where everyone competes against each other in a leaderboard OR 'team challenges' - where all members of a team work together to reach a specific milestone.

  • To create a challenge, go to: Admin Panel > Challenges > Click "Create" under the 'Challenges - Active' header.  

    Challenge types:

    • Planet Points: Based on all points collected in myday

    • Steps: Tracking the total number of steps

    • Active Minutes: Tracking the total number of exercise minutes

    Challenge modes:

    • Versus: Individual competition with a leaderboard

    • Together: Team members work together toward a company-wide goal

    You can also define the challenge name, category, goal, and duration.  

    For challenge ideas, contact hello@myday.health

Impact and Planet Points

  • myday offers a number of existing charities you can choose to donate to by default.  

    Alternatively, you can select any charity of your choice to the app, as an organisation.  

    We recommend that businesses have a company wide discussion about what cause their team wants to support.  

    Generally we have found that when people are excited by the cause they are donating to, they are more motivated to stay engaged with the day-to-day wellbeing challenges. 

  • Yes! We are very transparent about how planet points are converted into donations! Every organisation tailors the value of each planet point, ranging from 0.01 cents or pence, up to and beyond 0.10 cents or pence.  

    You are notified on the homepage at how much money YOU and your organisation have raised in real time.  

  • Yes! We would love for people to come up with their own causes to support.  

    Admins can then input these charities via our admin panel! 

  • Go to Admin Panel > Analytics > Click "Statistics" under the Analytics heading.  

    Here, you can view the Overall Earned Planet Points. 

    Click the icon next to it for a detailed breakdown. 

  • To see how myday impacts your sustainability KPIs, go to: Admin Panel > Analytics.  

    This section provides a monetary reflection of how myday contributes to environmental, financial, and social ROI.  

Library, Resources and Support:

  • You’ll find a wealth of helpful resources and information in the library section of the MyDay app. If you have a personal plan set up your library will hide content that isn’t relevant for your plan. If you don’t have a plan set up there won’t be any filters on your library content.

  • Navigate to your home page, scroll to the bottom of the home page. Click on the “Advice and Support” banner. You will then be directed to a number of options from which you can choose the best option for your situation.

    You may also be recommended to consider advice and support following completing your
    wellbeing questionnaire. This is an automated and anonymised process to ensure our users
    get the best support for their current needs.

  • Yes, to add company benefits: Go to Admin Panel > Benefits > Click "Create" in the top right-hand corner.  

  • To create a survey or questionnaire: Go to Admin Panel > Questionnaires > Click "New Questionnaire" in the top right-hand corner.  

    You can add up to 30 questions.

    Once published, it will appear in the Insights tab of the app.

Admin Panel Functions:

  • To log into the myday admin panel, go to https://dashboard.my-dayapp-server.com/login.  

    Enter your email address and password to log in to your admin account.  

  • A new admin account can be created by an existing admin on your company's team.  

    In the admin panel, navigate to: Management > Admin Management > Click "Create" in the top right-hand corner.  

    Here, they can enter your email, username, and role.

    The new admin will then receive an email from noreplymydayapp@gmail.com with a link to verify their account and set up a password.  

  • New users can be added via the admin panel.  

    Go to: Management > User Management

    To add users individually, click Create User

    To add users in bulk, click Upload CSV

    Once added, users will receive an activation email to complete their registration.  

  • To check the support services available in myday, go to: Admin Panel > Advice and Support.  

  • Yes, to add company benefits: Go to Admin Panel > Benefits > Click "Create" in the top right-hand corner.  

  • To create a survey or questionnaire: Go to Admin Panel > Questionnaires > Click "New Questionnaire" in the top right-hand corner.  

    You can add up to 30 questions.

    Once published, it will appear in the Insights tab of the app.

Troubleshooting and Support:

  • If you have technical issues with the app, have suggestions, improvement or questions, we would love to hear them!  

    You can either share these questions with your workplace wellness champion to share with us, or contact us directly via hello@myday.health  

    Transparency is a core part of our business, so we always want to answer any queries.  

    Additional feedback of any kind allows us to keep improving your experience with myday so we are always excited to receive it!  

    For assistance, contact the myday team at hello@myday.health.  

  • Check your username is correct. If you’ve forgotten your password use the Forgot Password? link on the login page to reset your password. If you use single sign on (SSO).

  • In the unlikely event you encounter functional, bug type behaviour, please restart the MyDay application by:

    • IOS - From the Home Screen, swipe up up and viewing all open applications, locate myday, swipe up to remove it from running in the background. Reopen and attempt
    the task once again. If the problem persists, please contact support with your query, phone type, and device operating system. We love to
    have your feedback and don’t want others to experience any similar issues.

    • Android -Swipe up from the bottom of your home screen to the top. If you get All apps Apps menu , tap it. Tap the app that you want to open. all open applications, locate myday, swipe up to remove it from running in the background. Reopen and attempt the task once again. If the problem persists, please contact support with your query, phone type, and device operating system to ensure the issues is rectified and other users are not affected.